Interface update to modernize the product, replacing the interface that has remained unchanged for the last 20 years.
Client
Transunion
Services
Visual Design
UI & UX Design
Industries
Travel
Date
January 2023
Update a 20-year-old legacy project with modern product practices.
Create an interface that meets modern usability requirements and facilitates access for new users without the need for lengthy onboarding. The company sees difficulties with new clients using the platform, as well as resistance from fintechs to adopt the product. Difficulties in use and slowness are the biggest complaints.
Performance
Performance
Performance
Benchmark
Information Architecture
User Journey
High-Fidelity Wireframe
Visual Interface
Challenges
Challenges
Challenges
New Face Creating a unique entry panel is now possible for the user depending on the permissions. Users with administrator permissions can access the entire tool from a single screen and login
Visibility in Focus Greater visibility of the tool, the open menus provide better findability, speeding up the task flow. Remembering that there were tasks that took 3 to 10 minutes to start.
Easy to Find Actions The problem of finding or guessing what each item would do has been resolved with the contextualization of the icons and tooltips to indicate the action
Simplifying Tasks There were reports of users taking up to 3 days to set up a policy (a type of task) due to delays in the tool and the interface freezing. The new tool is cloud-based, eliminating the need for local installation, and the front end is developed in React.
Learnings
Learnings
Learnings
Updating 20 years with modern design and product practices is a challenge that requires a balance between innovation and respect for the existing foundation.
Learning
Communicating expectations with the stakeholder, aligning the deliveries, understanding the difficulties for implementation that need to be taken into account. They accelerate the project and improve the outcome.
Insights
The implementation of a more intuitive and efficient interface not only improves the experience of current users but also makes it easier for new clients to adapt, reducing the time needed for onboarding.
Continuous challenge
Addressing usability and performance issues is crucial to overcoming the resistance of fintechs and repositioning the product in the market as a competitive, modern, and accessible solution.
Feedback from users highlighted the app’s ease of use, reliability, and the valuable insights it provided, cementing GlobalFinance Inc.'s position as a leader in international financial services.
